Handling difficult situations and difficult people

Photo of Steve Catchick

Date(s) - February 1, 2021
7:30 pm - 9:30 pm

Online event:  View the recording

When we walk into a meeting, or attend an online meeting or answer the phone, we don’t know what to expect. We may think we do, until it happens.

How do you handle the unexpected situation, the difficult person or challenging conversation?

Steve is a Distinguished Toastmaster and Member of the Professional Speaking Association. He has been at the front line of customer service for over 25 years. He shows managers and leaders how to convert and sustain their teams as Brand Ambassadors, whether that service is delivered to customers virtually or face to face.

In this presentation you will learn some techniques and tips to build Rapport and ensure you can act confidently in any situation.

A recording of this session is available to members.

Steve has kindly provided this handout.  Find out more about Steve at stevecatchick.com



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